Terms and Conditions

By using this website or booking services through Al Qamar Lajpal, you agree to the following Terms and Conditions.

Scope of Services

We provide Home Cook, Home Chef, Home Nanny, Driver, and related domestic staff services based on client requirements and staff availability. Services are scheduled according to confirmed time slots and role requirements.

Booking and Confirmation

Service requests are considered confirmed only after discussion with our team and explicit confirmation by call or message. Emergency requests are handled on priority basis but remain subject to staff availability.

Client Responsibilities

Clients must provide accurate contact information, safe access to the service location, clear household expectations, and timely communication regarding schedule updates or service concerns.

Service Limitations

Our staff provide domestic staff services within the agreed role scope. Clients remain responsible for household safety, clear instructions, and any emergency or legal requirements beyond our service scope.

Fees and Payments

Service charges are shared before confirmation. Payments must be made as per agreed terms. Any additional hours, upgraded requirements, or revised staffing requests may change the final charges.

Cancellation and Rescheduling

Clients should notify us as early as possible for cancellations or rescheduling. Last-minute changes may affect staffing commitments and may incur applicable service charges.

Liability

We maintain quality and supervision standards, but outcomes may vary based on staff availability, household environment, instructions, and factors beyond our direct control.

Policy Updates

We may update these Terms and Conditions at any time. Continued use of our website or services means acceptance of the latest version.

Contact

For any clarification regarding these Terms and Conditions, please contact us at 0314 5332097 or 0301-4961778.